We want you to love your purchase!
If something isn’t right, here’s how our return and exchange policy works:
1. Return & Exchange Period
• You can request a return or exchange within 3 days from receiving your order.
• After 3 days, we’re unable to accept returns or exchanges.
2. Condition of Items
• Items must be unused, unworn, and in original packaging with all tags attached.
3. Refunds
• Once we receive and check the returned item, we’ll process your refund to your original payment method.
• Please allow a few working days for the refund to appear.
4. Shipping Fees
• Shipping fees are non-refundable.
• If the item you received was damaged or incorrect, we’ll cover the return shipping cost.
5. Contact Us
Need help? Our support team is happy to assist you:
📧 justanns@oulook.com